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At MadowatDenim, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help with easy return and exchange options.
1. Eligibility for Returns & Exchanges
You can request a return or exchange if:
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The product is unused, unwashed, and in original condition
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All tags and packaging are intact
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You request within 7 days of delivery
2. Non-Returnable Items
The following items are not eligible for return or exchange:
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Customized or made-to-order products
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Products purchased under clearance or final sale
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Items showing signs of wear or damage caused by the customer
3. How to Request a Return or Exchange
To initiate a return or exchange:
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Email us at support@madowatdenim.com
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Mention your order number and reason for return/exchange
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Our team will guide you through the next steps, including pickup or drop-off options
4. Shipping Costs
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If the return is due to defect or wrong product, we will cover return shipping.
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If returned for personal reasons (size, style change, etc.), shipping charges may apply.
5. Refund Process
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Once we receive and inspect the item, refunds are processed within 5–7 business days.
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Refunds will be credited to your original payment method or as store credit, based on your preference.
6. Exchange Process
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Once the original item is received and verified, the replacement item will be shipped within 3–5 business days, subject to availability.
7. Damaged or Incorrect Products
If you receive a defective or wrong item, please notify us within 48 hours of delivery. We will arrange for a prompt replacement at no extra cost.
8. Contact Us
For any return or exchange-related queries, reach out to:
support@madowatdenim.com